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Terms of Service

Effective Date: 1/1/26

NoVa Home Solutions, LLC is committed to providing high-quality pet waste removal services while maintaining clear expectations and a strong customer experience. By using our services, you agree to the following Terms of Service.

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1. Billing Policy
Recurring Service

Customers enrolled in recurring service authorize NoVa Home Solutions, LLC to automatically charge the credit card on file for the upcoming month’s services.
 

Failed Payments

If a payment is unsuccessful:

  • Service will be paused immediately

  • Customers have 30 days to resolve the balance and resume service

  • After 30 days, the account will be removed from the service schedule
     

Collections

Accounts that remain unpaid after 30 days may be sent to collections.
 

2. Skipped Visits & Access Issues

Your yard may be skipped if any of the following conditions apply:

  • Gates are locked, frozen, or inaccessible

  • Dogs are present in the yard (we send texts 30 minutes in advance of a visit) 

  • Weather or property conditions prevent safe service

When a yard is skipped, we will reschedule for another day/time that week.
 

3. Yard Conditions & Missed Waste

Challenging Yard Conditions

Tall grass, excessive leaves, debris, or poor visibility may make it difficult to locate all waste during a visit. While we do our best under all conditions, missed waste will be addressed during the next service once the yard has been maintained.
 

Reporting Missed Waste

If you notice missed waste, please notify us as soon as possible so we can address it promptly.
 

4. Weather Policy

Safety is our top priority. While we service in most weather conditions, severe weather may require delays or rescheduled visits.

Weather Conditions That May Affect Service:

  1. Rain – Heavy rain that creates unsafe conditions or poor visibility

  2. Thunderstorms – Service is suspended during active thunderstorms

  3. High Winds – Flying debris, falling limbs, or unstable footing

  4. Flooding – Inaccessible yards or roadways

  5. Snow Accumulation – Heavy snow burying waste or creating unsafe footing

  6. Icy Roads – Unsafe driving conditions

If possible, we wait in our vehicle for storms to pass and communicate delays as needed.

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5. Missed Services Due to Weather

When service is postponed due to weather: The visit will be rescheduled for another day that week
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6. SMS/Text Messaging Terms (A2P Compliance)

By providing your mobile phone number and opting in, you consent to receive SMS/text messages from NoVa Home Solutions, LLC for operational and informational purposes, including:

  • Service reminders and confirmations

  • Schedule changes or delays

  • Billing and payment notifications

  • Customer support communications

  • Promotional messages (only if separately opted in)
     

Message Details

  • Message frequency: Varies

  • Message & data rates may apply

  • Consent to receive SMS messages is not a condition of purchase
     

Opt-Out Instructions

You may opt out at any time by replying STOP.

Your mobile number will not be sold or shared with third parties for marketing purposes.
 

7. Limitation of Liability

NoVa Home Solutions, LLC is not responsible for:

  • Pre-existing lawn damage

  • Damage caused by pets

  • Missed waste due to yard conditions or obstructions

Our liability is limited to the cost of the affected service.
 

8. Changes to Terms

NoVa Home Solutions, LLC reserves the right to update these Terms of Service at any time. Continued use of services constitutes acceptance of the updated terms.
 

9. Contact Information

For questions regarding these policies or your service, please contact:

NoVa Home Solutions, LLC 
Email: info@novahomesolutionsva.com
Phone: (571) 688-5369

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