NoVa Home Solutions, LLC

Effective Date: 1/1/2026

 

This Privacy Policy describes how NoVa Home Solutions, LLC ("we," "us," or "our") collects, uses, and protects the personal information you provide when you use our pet waste removal services in Virginia. By engaging our services, you agree to the practices described in this policy.

 

1. Information We Collect

Personal Information You Provide

When you schedule or inquire about our services, we may collect:

• Full name

• Home address and service location

• Phone number and email address

• Billing and payment information (credit/debit card details processed through secure third-party payment processors)

• Pet information (number of pets, breed, notes relevant to service)

• Access instructions (gate codes, key holder information, entry preferences)

Information Collected Automatically

When you visit our website or use our online booking tools, we may automatically collect:

• IP address and browser type

• Pages visited and time spent on our site

• Referring URLs and general location data

 

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and perform pet waste removal services at your property

• Process payments and send invoices or receipts

• Communicate with you about appointments, service updates, and changes

• Respond to questions, requests, or complaints

• Improve our services and customer experience

• Send occasional promotional offers or service announcements (you may opt out at any time)

• Comply with applicable Virginia laws and regulations

 

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted vendors who assist with payment processing, scheduling software, or other business operations, bound by confidentiality obligations

• Legal Compliance: When required by law, court order, or lawful request by Virginia or federal authorities

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity

• Safety: When disclosure is necessary to protect the safety of our employees, customers, or the public

 

4. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encrypted transmission of payment data via SSL/TLS

• Secure storage of customer records with limited employee access

• Use of reputable third-party payment processors that comply with PCI-DSS standards

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

 

5. Your Rights Under Virginia Law

As a Virginia resident, you have certain rights under the Virginia Consumer Data Protection Act (VCDPA), which may include:

• The right to confirm whether we process your personal data

• The right to access the personal data we hold about you

• The right to correct inaccuracies in your personal data

• The right to request deletion of your personal data, subject to certain exceptions

• The right to opt out of the sale of personal data or targeted advertising

To exercise any of these rights, please contact us using the information in Section 9. We will respond to verifiable requests within 45 days as required by the VCDPA.

 

6. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain our business records, and comply with applicable legal obligations. When your information is no longer needed, we will securely delete or anonymize it.

 

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

 

8. Third-Party Links

Our website may contain links to third-party websites (such as payment portals or review platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

 

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

NoVa Home Solutions, LLC

Email: info@novahomesolutionsva.com

Phone: (571) 688-5369

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10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website or sending you a notice directly. Your continued use of our services after the effective date of any update constitutes your acceptance of the revised policy.

 

Thank you for trusting NoVa Home Solutions, LLC to keep your yard clean and your pets happy.